Frequently Asked Questions

Here's a list of FAQs which we hope will answer your query.

The UTV Player is UTV's online video catch-up service.

It allows viewers in Northern Ireland to watch a wide range of UTV programming, from soaps to news, for a minimum of 24 hours after broadcast, although many programmes will remain available for up to 30 days.

The UTV Player is available 24 hours a day, 7 days a week, completely free of charge, on PC and mobile device.

To use the service you will need a computer or laptop with a supported browser (e.g. Internet Explorer, Firefox, Chrome or Safari) and/or an up-to-date operating system and active broadband internet connection.

The UTV Player app is available to download on iOS and Android smartphones, mobile devices or tablets.

You will also need a compatible version of Adobe Flash on your PC/laptop, and Port 80 (used for HTTP), Port 443 (used for HTTPS) and Port 1935 (used for Flash Media Server) will need to be unblocked in your firewall settings. Some PC/laptop users may need to adjust their settings to specifically allow the use of Port 1935.

The UTV Player runs on the following platforms:

Desktops/laptops:

  • PC & Mac: The current and previous major versions of Windows and iOS operating systems
  • IE/Safari/Chrome/Firefox: Up-to-date browsers
  • Flash 10 or above

iOS phones, iPod Touch and tablets:

Requires iOS 7.0 or later. Search for UTV Player in the App Store to download the app. The app is compatible with iPhone, iPad, and iPod touch. It is optimised for iPhone 5, iPhone 6, and iPhone 6 Plus.

Android phones and tablets:

Android 4.0 and above: Search for UTV Player on Google Play to download the app.

Our supported Android devices are: Samsung S3, Samsung S4, Note II, Galaxy Tab and Nexus 4, 5, 7.

The UTV Player is not available as a catch up service on YouView, the PS3, smart TVs and Windows phones.

The UTV Player features a wide range of programmes covering all of UTV's output. This includes a mix of both UTV and ITV produced content.

We endeavour to make as many programmes available as possible.

However, not all programmes will be available on the UTV Player due to broadcast rights.

Those programmes which are not available will not be displayed on the UTV Player catch-up service. For a full list of available content, please click here.

Most shows will be available to watch on the UTV Player pretty much straight away after broadcast, but occasionally some shows may take up to two hours to be available. Live shows can take longer to become available.

The UTV Player identifies programmes which may contact inappropriate material for some audiences with a 'G' symbol. When you choose to play one of these programmes, you’ll be asked to confirm your age and if you wish to continue before the programme begins.

Not at the moment, but we are looking at opportunities to provide this service in the future.

All network content is now geo-blocked depending on where you live for licensing reasons.

Network programmes you used to watch on the ITV Player are now only available in Northern Ireland via u.tv. UTV does not offer live streaming of programmes on our website but we intend to provide it in the future.

All catch up programming available on the ITV Player is now available on our UTV Player and will only be available in Northern Ireland on our website and apps.

Yes, you can. You need to download the UTV Player app to use the service on your iOS or Android device.

If you have an iOS device, you can download the UTV Player app from the App Store.

If you have an Android device, you can download the UTV Player app on Google Play.

Yes, you can. You need to download the UTV Player app to use the service on your iOS or Android tablet.

UTV aims to offer ITV Network, regional programmes and news on as many digital platforms as possible. As a public service broadcaster we are only required to offer a television service - all other services are delivered on a commercial basis.

Unfortunately, it does not yet make commercial sense for UTV as a regional broadcaster to develop separate and bespoke UTV Players or Apps for all platforms, devices and subscription services, given the cost of not only developing new technology to broadcast on these platforms, but also the fees charged by some providers to be carried on their platforms.

UTV is available on all television platforms in Northern Ireland as a channel and our UTV Player is available on our website for viewers who wish to watch any catch up programming. If you have subscribed to a service offering catch up services you should raise your query with them directly.

It's not possible to download programmes from our player to watch offline.

The UTV Player only allows you to stream the video using your internet connection. It is available 24/7 and all functions associated with downloaded programmes, such as skipping, rewinding, pausing and restarting are available on all videos.

UTV has the rights to make network catch-up programming available within its broadcast region. To implement this we need to check your location.

Videos can fail to play for a number of reasons. Please consider:

The speed of your internet connection: Ensure your connection speed is sufficient to stream online videos. UTV recommends a speed of at least 1Mbps. Your connection speed can vary over time depending on web traffic, network strength, your provider and a number of other factors. You can check your connection speed here.

Adobe Flash compatibility on PCs and laptops: Ensure you have the latest version of Adobe Flash software as this is used to enable playback of UTV Player videos on desktop computers. You will find information on your current version of Flash and update options here.

Your geographical location: Programmes are not available to visitors outside the UK and/or Northern Ireland due to broadcast rights. If you are in an STV or ITV region, please visit stv.tv or itv.com for more information.

Mobile device compatibility: Please check our list of supported devices listed above.

Your firewall settings: Please make sure Port 80 (used for HTTP), Port 443 (used for HTTPS) and Port 1935 (used for Flash Media Server) are not being blocked in your firewall settings when accessing the UTV Player on your PC/laptop.

Videos will fail to play on your PC or laptop if Port 1935 is closed or inaccessible. Sometimes, user firewalls/proxy servers/anti-spyware applications may block Port 1935. Try these options if Port 1935 is blocked by:

Your software firewall: Check the settings of the firewall installed on your system to allow the inbound and outbound traffic for your browser on Port 1935.

Your hardware firewall: If a hardware device, like router firewall, has blocked 1935 port access, adjust the settings to unblock the port. You may need to get in touch with your Internet Service Provider.

Server Accessing Internet through a proxy server may also block Port 1935. Ask your network administrator to open it for your system.

Port blocking software: A port blocking software may also block Port 1935. In this case, you can open it using the software settings.

You may have to restart your computer to apply the above changes in the firewall/proxy server settings.

Ensure the volume on the video is turned up. Each video contains a volume control which can be adjusted to preference.

Ensure this is up to its highest setting and also ensure your device's volume control is turned up and the 'mute' check box is unticked.

If there is still no sound, it is most likely a problem with your hardware, not the UTV Player.

If you're in the UK, you are able to watch programmes produced locally by UTV, including our news and current affair programmes.

Unfortunately ITV network programmes are not available to visitors outside Northern Ireland due to broadcast rights.

We do not hold international rights to all of our programming, so video content is supplied only to users with IP addresses in the UK. Some users in the UK may be affected by such geographic blocking if their Internet Service Provider uses servers outside the UK.

Some ISPs (Internet Service Providers) route their traffic through servers hosted outside the UK. In this instance, your IP address will be registered as a non-UK resident and geo-blocked content will not be available to you. If you believe this to be the case, you should contact your ISP for advice.

We try to offer you as many shows as possible on UTV Player. However we may not have the necessary rights to show you all programmes.

Our website rights don't extend to repeats so unfortunately we aren't able to make them available on the UTV Player.

Programmes on the UTV Player feature brief advertisements before the start of the programme and some will have a break during the video. The short adverts which run before the main programme are called pre-roll ads and those that occur during are mid-roll ads.

As a commercial company advertising is required to provide this website.

UTV's video-on-demand services are regulated by the Authority for Television On Demand (ATVOD). The Advertising Standards Authority (ASA) is the regulatory organisation in relation to the advertising content appearing on our website.

See ATVOD's website for more information about ATVOD and the video-on-demand services it regulates; for more information about ASA and the regulation of advertising content, see ASA's website.

ParentPort is run by the UK's media regulators to set and enforce standards across the media to protect children from inappropriate material. For more information about ParentPort go here: www.parentport.org.uk

If you are unhappy about a programme on the UTV Player, please write to UTV viewer enquiries in the first instance.

In order to understand our user's viewing habits we participate in the Broadcasters' Audience Research Board's (BARB) audience measurement service. The aim of the measurement is to determine the intensity of use, the extent of use and the number of users on our player. At no time are individual users identified. Your identity is always protected.

More information on BARB can be found here.

You may 'opt out' of BARB tracking at any time here.

We currently only track desktop usage.

Please note that if you delete cookies from your browser you will have to 'opt out' again.

If you have a query which is not covered by these FAQs, you can get in touch via the feedback form available on our Contact Us page.

Last Updated: 15/07/2014